212 Hunter Street West
Peterborough, ON
HOW LONG DOES IT TAKE FOR ORDERS TO SHIP?
Orders are currently shipping within 2-4 business days.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Under normal circumstances, within 5 business days in Canada, and 5-10 business days to the US. However, shipping delays are out of our control once the package leaves our hands. Please reach out to the shipping carrier with your tracking number and any questions for more information. :)
WHY DOESN’T MY TRACKING NUMBER WORK?
Tracking just takes a little while to update once your parcel starts moving (this does not include weekends).
WHERE ARE YOU LOCATED/WHAT’S YOUR CURRENCY?
Our studio warehouse is in Peterborough, Ontario, and all of our prices are listed in CAD.
DO YOU SHIP INTERNATIONALLY?
Sure do! Orders outside of Canada and the United States require manual shipping calculations. Just send us an email using this form and we'll get an order started for you! xo
CAN I CANCEL MY ORDER?
Sure, if it hasn’t shipped yet— but for orders that have already been packed, a 10% restocking fee will apply.
ARE YOUR CANDLES VEGAN?
Yes, our candles excepting beeswax are vegan and not tested on animals.
WHY IS MY CANDLE NOT BURNING RIGHT?
Here are our tips to get the most out of your candle:
1. The first time you burn your candle, make sure you burn until the entire surface is melted (or about 95%. A little hang up is okay).
2. Always trim your wick before each time you light the candle to about 1/4". Don't bother with trying to trim a hot wick.
3. Do your best to let the entire candle surface be melted every time you light your candle. Occasionally missing the mark is alright, but repeated instances will lead to tunnelling, no matter the candle.
DO CANDLES EXPIRE?
Candles don't expire the way food does, but we do recommend using your candle within a year of its purchase date for the best fragrance and burn experience.
DO YOU SELL WHOLESALE?
Yes we do! Click here for more information on how to become a wholesale customer.
We are also able to offer bulk discounts for orders over 30 candles (for corporate gift giving, etc).
DO YOU MAKE CUSTOM CANDLES?
We don’t make custom candles for individuals, but we do make custom candles for resellers— this is called private label. To find out more about having Luminary Studio create a custom candle line for your brand, click here.