FAQ + Contact

 Hi friend.
As a one-woman business, I humbly ask that you have a look to see if this section addresses your concern before emailing. If you still have questions or comments, please don’t hesitate to reach out, and I’ll get back to you as soon as possible. :)

Thanks for contacting us. We'll get back to you as soon as possible.

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Orders are currently shipping within 2-4 business days.

Under normal circumstances, within 5 business days in Canada, and 5-10 business days to the US. However, shipping delays are out of our control once the package leaves our hands. Please reach out to the shipping carrier with your tracking number and any questions for more information. :)

Tracking just takes a little while to update once your parcel starts moving (this does not include weekends).

Our studio warehouse is in Peterborough, Ontario, and all of our prices are listed in CAD.

Sure do! Orders outside of Canada and the United States require manual shipping calculations. Just send us an email using this form and we'll get an order started for you! xo

Sure, if it hasn’t shipped yet— but for orders that have already been packed, a 10% restocking fee will apply.


Yes, our candles excepting beeswax are vegan and not tested on animals.

Here are our tips to get the most out of your candle:

1. The first time you burn your candle, make sure you burn until the entire surface is melted (or about 95%. A little hang up is okay).

2. Always trim your wick before each time you light the candle to about 1/4". Don't bother with trying to trim a hot wick.

3. Do your best to let the entire candle surface be melted every time you light your candle. Occasionally missing the mark is alright, but repeated instances will lead to tunnelling, no matter the candle.

Candles don't expire the way food does, but we do recommend using your candle within a year of its purchase date for the best fragrance and burn experience.


Yes we do! Click here for more information on how to become a wholesale customer.

We are also able to offer bulk discounts for orders over 30 candles (for corporate gift giving, etc).

We don’t make custom candles for individuals, but we do make custom candles for resellers— this is called private label. To find out more about having Luminary Studio create a custom candle line for your brand, click here.